Our Booking Terms & Conditions

These are the terms and conditions that apply when you book a course with Peak Health Coaching either as a funding body or participant. We reserve the right to amend these terms and conditions at any time.

 

The terms have been prepared so that you are aware of Peak Health's commitments to you when you undertake training with us and ensure you are fully aware of your commitments should you need to make any changes to your booking. Please do contact us at support@peakhealthcoaching.com to discuss your options should you needs change.

 

Peak Health Coaching Commitment to You (Participant/Client)

For all our courses we will provide

• High quality training and support from all our Trainers

• Pre and post course administration with a support team available Mon to Fri to deal with enquiries

• All course training materials including e-workbooks, online resources and tools to ensure continued development post course 

• Certificate of Attendance for participants where appropriate 

 
Your Commitment to Peak Health Coaching 

Group bookings: To enable us to fulfil our commitment we require a full list of participants (name, email address, role) 14 days prior to the start of each course or supervision session. Responsibility for recruiting participants for the course is with the client. All places on courses must be booked and attended within 12 months of contract agreement.

 

Individual bookings: To enable us to fulfil our commitment please supply the preferred email address for all course communications 14 days prior to the start of each course.

 

All data collected shall be processed in accordance with our Privacy Policy and will only be used for the specific delivery of this course and any requested follow-on support. 

 

Payment Terms 

Courses, supervision and consultancy will be invoiced on acceptance of the booking via email, contract or quotation where appropriate. Payment of all invoices constitutes acceptance of our terms and conditions. Please forward purchase orders to finance@peakhealthcoaching.com. All invoices to paid 30 days NET and/or prior to day 1 of all training. 

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Cancellation Policy 

Our training courses are in very high demand and we are booked up months in advance. Please only cancel training days as a last resort and notify us at the earliest opportunity. 

 

If you need to cancel an individual place on our open courses please note the following terms: 

• Cancellations received over 4 weeks prior to course: 0% course fee payable 

• Cancellations received 2 – 4 weeks prior to course: 50% course fee payable 

• Cancellations received 0 – 2 weeks prior to course: 100% course fee payable 

 

For cancellations or alterations to bookings outside of the 4 weeks we may charge an administration fee of 10% of the full course fee. This excludes an initial 14-day cooling off period from the point of booking.

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Please note the additional terms for closed and/or bespoke courses: 

• Cancellations of full cohorts received over 6 weeks prior to course: 0% course fee payable 

• Cancellations of full cohorts received 4 – 6 weeks prior to course: 50% course fee payable 

• Cancellations of full cohorts received 0 – 4 weeks prior to course: 100% course fee payable 

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Rescheduling and Non-Attendance of Training Dates for Individuals

If you are unable to attend any of your training days, please let us know immediately. Re-bookings are at our discretion and are NOT guaranteed. If a day has to be rescheduled due to unforeseen circumstances, and there is availability, this may be possible. Please note:

• We are unable to refund if an individual misses full or partial training days once the course has started. 

• We may be able to offer an alternative date/s to enable individuals to catch up on missed training, however, this is not guaranteed and is subject to availability - please see notes below. However please note, you, or your commissioning body may be required to pay an alteration administrative fee from £50 to £250 + VAT.  Due to the significant investment, both financially and with your precious time, your commissioning body will be informed of any absence. 

 

Please note our additional terms for cancellations of places on Module 2 of the Intermediate Certificate in Health & Wellbeing Coaching Programme and beyond

• Participants are only eligible for continuation to Practitioner I Certificate in Health & Wellbeing Coaching and beyond if all 4 training days (module 1 and 2) have been completed with Peak Health Coaching or other provider. 

• If Peak Health Coaching are able to offer an alternative date(s) to catch up on missed training (see above), enrolment onto subsequent assessed courses purchase at time of registration (Practitioner I and beyond) will be modified to the final day of training (which may be later than Day 4). 

• If you are unable to attend any of your training days, please let us know immediately. Re-bookings are at our discretion and are NOT guaranteed. If a day has to be rescheduled due to unforeseen circumstances, and there is availability, this may be possible. However please note, you, or your commissioning body may be required to pay an alteration administrative fee from £50 to £250 + VAT.  Due to the significant investment, both financially and with your precious time, your commissioning body will be informed of any absence. 

• If there is availability to alter course dates, you must remain with your designated Action Learning Set (ALS). 

• Training days may need to be undertaken out of order. 

• Please note that we are unable to refund for any element of training purchased (including those with specific entry requirements) due to non-completion of earlier training. 

 

Accessing & Participating in Online Training

A number of our training courses are delivered online via the Zoom platform. Participants will be provided with full instructions on how to access the training and where appropriate will be asked to join the training from a device with a working camera & microphone. Many of our courses are highly interactive and attendees may be removed from the training session if they are unable to participate fully because of lack of suitable equipment or are unresponsive in the session (ie do not appear to be present during the training) . In these circumstances full fees for rebooking may be charged. Please contact us if you do not feel you have the correct equipment or would like to test out your device prior to the training day and we will be happy to help.

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Effective from 01/03/2025